Hello people! I rolled my eyes today!! During work...after serving a customer but of coz I turned my face one side! Here's the story goes... 2 guys came, middle-aged, and looked at the oyster 75cm luggage. They were talking in Chinese so I approach them speaking Chinese. However, they replied in English. Never mind! Actually I do feel more comfortable using English at work. Then one of them asked what's the volume of the luggage. I replied saying 'the volume is about 100l (my rough estimation) but we don't usually measure luggage by volume'. So he turned and looked at the trade in lugagge. He asked what's the size of that luggage. I replied 30 inch but he looked unconvinced. Then he looked at a 78cm luggage and asked the size. I said 31 inch. He replied 'Are u sure this is 30 inch(pointing at the trade in luggage)?' SO! my colleague replied aloud that it's 28 inch! Then he give me that smug look! Angry!!!! I immediately turned away and rolled my eyes! Well...this is the first time I rolled my eyes during work and it's the first time I have a funny sensation...something like I rolled my eyes too hard that they're like falling out. hahahaha! In another words, I rolled my eyes hard! what's with that 1 or 2 inch...didn't I said the correct proportion. dotz! I was rather not pleased and irritated by the situation. Firstly, I think my colleague(the full timer) should shut up! I don't think I gave the wrong information. Because 1 inch is about 2.5cm thus 75 cm is 30 inch. 75cm tall is stated on the infor card. Even if I do give the wrong infor, out of courtesy, he should remind me after the customer leave. In the first place, that customer was so near to him. He didn't serve and walked off, thus I walked over to serve. In the end I made myself angry. Secondly, the customer is really impolite. I mean...argh! don't know how to say when regulations in service line says that customer is always right. haiz~ anger released partially...gotta go now...
